Refund & Cancellation Policy

This policy distinguishes work that has not started from work where custom effort has already been invested. Both trial packages and full services produce digital deliverables made for a specific brief, so the rules are more granular than for physical goods.

Last updated: 2026-11-05

1. Scope

Applies to the ¥9.9 trial packages and to full services: corporate websites, GEO / AI-search visibility, component sourcing and BOM matching, and technical content.

2. Trial packages

Before delivery starts — meaning no draft, diagnostic report, outline or BOM result has been sent — you may request a full refund.

Once delivery has started, no-change-of-mind refunds are not offered, because the deliverable is custom digital work with effort already invested.

If we exceed the stated turnaround or the delivered items differ materially from those listed on the page, you may choose re-delivery or a full refund.

3. Full services

Work is delivered and signed off in stages. Confirmed stages are non-refundable; stages not yet started can be cancelled. Custom development already in progress is settled at the completion ratio agreed in writing.

4. Outcomes are not grounds for a refund

Search rankings, citations in AI answers, lead volume, sales outcomes and component availability were never guaranteed and are explicitly disclaimed on the pricing page, service pages and in every written quote. They cannot be used as grounds for a refund or claim.

5. Cancellation

Cancel by email any time after ordering but before work begins. Monthly GEO can be stopped for future months; the report already delivered in the current month is non-refundable.

6. Refund process

Email waedon@outlook.com with the order number or the contact detail used at checkout, plus a short reason. We reply within 5 business days. Approved refunds return through the original payment method; posting time depends on the payment provider. Provider fees follow that provider's rules and we add no extra charge.

7. Disputes and effective date

Disputes are first addressed through good-faith discussion and are governed by the laws of the People's Republic of China. Updated 2026-11-05; confirmed orders follow the version in force at the time of ordering.